Privacy Policy

Last Updated: August 17, 2025

1. Introduction

At Jollove Media Limited (“Jollove,” “we,” “our”), your privacy and data protection are very important to us. Jollove is an e-learning platform designed to teach adults how to build healthier relationships through educational resources, courses, and interactive tools.

This Privacy Policy explains how we collect, use, store, and share your information when you use our website (www.jollove.com) and related services, apps, and features (together, the “Services”).

By using Jollove, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

2. What Information We Collect

We collect two main types of data:

a) Personal Information (you provide)

When you create an account, sign up for courses, complete surveys, or interact with our platform, we may collect:

Name
Email address
Phone number
Date of birth (for age verification 18+)
Gender (optional)
Bio or profile details you choose to share

b) Other Data (collected automatically)

When you use Jollove, we automatically collect:

Browser type, device, and operating system
IP address and approximate location
Language preference
Site usage patterns (e.g., course progress, page views, time spent)
Cookies and similar tracking technologies

3. How We Use Your Information

We use your data to:

Provide and improve the Services (personalize learning, track progress, enhance content)
Manage your account and help with support issues
Send important service updates (e.g., password reset emails, policy changes)
Conduct research to improve our courses and user experience (aggregated and anonymous)
Send you optional promotional emails (you can opt out anytime)
Ensure security, prevent fraud, and protect our users

4. Sharing of Information

We only share your data in limited ways:

With service providers who help us run the platform (e.g., cloud hosting, analytics, payment processing)
For legal reasons, if required by law or to protect rights, safety, and security
In case of business transfer, if Jollove is merged or acquired
With partners, but only aggregated or anonymized data that does not identify you

We do not sell your personal information to advertisers.

5. Public Content & Community

Some features allow you to contribute content (e.g., discussion posts, reviews). These may be visible to other learners and the public depending on settings. Please be mindful of what you choose to share.

6. Cookies & Tracking

We use cookies and similar technologies to:

Recognize you when you log in
Save your preferences
Understand how you use Jollove to improve our Services

You can disable cookies in your browser, but some features (like logging in) may not work properly.

7. Third-Party Links

Jollove may include links to third-party websites or services (e.g., YouTube videos, references). We are not responsible for their privacy practices. Please review their privacy policies separately.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including secure servers and encryption where appropriate.

However, no system is 100% secure. You are responsible for protecting your account password and device access.

9. Children’s Privacy

Jollove is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from someone under 18, we will delete it promptly.

10. Emails & Communications

You may receive service-related emails (account updates, password resets, security alerts). These are required and cannot be opted out.
You may also receive optional promotional or educational updates. You can unsubscribe anytime by clicking the “unsubscribe” link in the email.
We will never ask for your password by email. If you receive such a request, please forward it to info@jollove.com.

11. Data Retention

We keep your information for as long as necessary to provide our Services and comply with legal obligations. If you close your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

12. Updates to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or post a notice on our website. Please check back regularly for updates.

13. Your Rights

Depending on your location, you may have rights under privacy laws, including:

The right to access the data we hold about you
The right to correct inaccurate data
The right to request deletion of your data
The right to opt out of marketing communications

To exercise these rights, contact us at info@jollove.com.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 info@jollove.com
📍 Jollove Media Limited

By using Jollove, you agree to this Privacy Policy.